Privacy Policy
How We Fix Heat Pumps handles information you provide when contacting us or using this website.
Information We Collect
When you contact We Fix Heat Pumps by telephone, email or through our website contact form, you may provide information such as your name, telephone number, email address, address or postcode, heat pump make, fault code and details about the problem you are experiencing.
We only ask for information that helps us respond to your enquiry, provide advice, arrange a visit or carry out the work you have requested.
How We Use Your Information
- To respond to your enquiry.
- To contact you about heat pump repairs, servicing or other work you have requested.
- To arrange appointments and visits.
- To provide quotations, invoices or other information relating to work carried out.
- To keep appropriate business and accounting records.
We do not sell your personal information to other companies.
Contact Form
If you use the contact form on this website, the information you enter is sent to us so that Mark or Rickie can respond to your enquiry. Please only provide information that is relevant to the work or advice you require.
Telephone and Email Enquiries
If you contact us by telephone or email, we may retain your contact details and information about your enquiry where reasonably necessary to respond to you, arrange work or maintain our business records.
Sharing Your Information
We do not share your personal information unnecessarily. Information may be shared with a service provider or other party where this is reasonably necessary to provide a service you have requested, operate the website, meet our legal obligations or protect our legitimate interests.
How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including providing services, dealing with enquiries and meeting legal, tax and accounting requirements.
Cookies and Website Information
This website may use essential cookies required for the website to operate correctly. Website services or analytics tools added to the site may also collect limited technical information about visits to the website. If additional services that require consent are introduced, the website’s cookie information and consent arrangements should be updated accordingly.
Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights relating to your personal information, including asking for access to information held about you, asking for inaccurate information to be corrected, or asking for information to be deleted where there is no lawful reason for it to continue to be held.
Contact Us About Your Information
If you have a question about information you have provided to We Fix Heat Pumps, please contact Mark or Rickie using the details on our Contact page.
Last updated: September 2026